top of page

Refund Policy

The contracting of the SERVICES can be carried out by any natural person after downloading the APPS through the Google Play Store (Android) or App Store (IOS).

These conditions shall apply to the USER, as well as the conditions that each of the application shops have and all those related to the regulations for the defence and protection of consumers and USERS.

​

In order to contract the SERVICES offered in the APPS, the USER must be of legal age and register in one of the application shops where the APPS are available (Google Play Store or App Store).

The USER may then use the search engine of said application shops to find the APPS he/she wants and proceed to download them to his/her device. The download can also be accessed through the links available on the Website that redirect to the aforementioned application shops.

Once the application has been downloaded, when starting it for the first time, the USER will be asked to answer, optionally, some questions related to general data linked to the application he/she has chosen.

All this information can then be modified at any time and at the USER's choice through the corresponding configuration panel available in each of the APPS.

Once the basic questions have been completed, the USER has a free version with limited content with which he/she can use the applications to check if they are suitable for what he/she wants.

In order to enjoy all the content of the selected application, the USER may choose to subscribe to the Premium version, through the different payment plans available (monthly, annual or lifetime) which may be paid for through the various payment options offered by the application shops (credit or debit card, PayPal, etc.) depending on the device used by the USER to download the application.

Therefore, the USER must be familiar with the terms and conditions of contract that each of the aforementioned download platforms makes available in the following links:

-Google Play Store (https://play.google.com/intl/es-419_es/about/play-terms/index.html)
-App Store (https://www.apple.com/legal/ internet-services/itunes/es/terms.html)

As well as the terms and conditions of the payment options offered by each of these app shops:

-Google Play Store via Google Pay/Google Payments service: (https://payments.google.com/
payments/apis-secure/get_legal_document?ldo=0&ldt=buyertos&ldr=es
and (https://payments.google.com/
payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice
).
-App Store via Apple Pay: (https://www.apple.com/legal/
internet-services/itunes/es/terms.html
.).

​

​

PRICE AND PERIOD OF VALIDITY OF THE OFFER : 

Monkey Taps will inform the USER prior to contracting the service, through the virtual shop and in the APPS themselves, the price of the available SERVICES as well as whether the amount corresponding to VAT should be applied to said price.

These prices, unless expressly stated otherwise, do not include communication costs, or any other additional and ancillary services to the service purchased.

The prices applicable to each service are those published in the APPS and will be expressed in EURO and/or DOLLAR currency.

The USER assumes that the economic valuation of some of the SERVICES may vary in real time without affecting those services already contracted.

Before making your purchase, you will be able to check online all the details of the quotation: services, quantities, price, charges, discounts, taxes and the total amount of the purchase. Prices may change daily until the order is placed.

1. Choice of service
In the event that the USER has opted for paid services, he/she may choose the tariff that best suits his/her needs and, for this purpose, he/she may choose from the following tariffs offered by Monkey Taps through its APPS:

-Monthly rate
-Annual fee
-Lifetime tariff

Payment methods and security: 
The USER may pay for their order using any of the options offered by the app shops (credit or debit card, PayPal, etc.). Accordingly, we do not have access to any payment information and therefore do not store such information.

The terms and conditions of the payment options offered by Google Play Store through the Google Pay/Google Payments service are governed by the following terms of service (https://payments.google.com/
payments/apis-secure/get_legal_document?ldo=0&ldt=buyertos&ldr=es
) and privacy (https://payments.google.com/
payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice
).

The terms and conditions of the payment options offered by the App Store through the Apple Pay service are governed by the following terms and conditions of service and privacy https://www.apple.com/legal/
internet-services/itunes/es/terms.html
.

​

Applicable taxes : 

All prices offered will be final prices, however, they may vary depending on the offers and/or discounts associated with each service from time to time. Where appropriate, the USER will be duly informed of any alteration in the price that may exist, and always prior to contracting.

Unless a different amount is specified at the time of contracting, the total price for each of the types of service contracted may vary depending on the VAT applicable to the USER purchaser, the purchaser being understood to be the natural person who acquires or contracts any of the services through the Monkey Taps APPS.

For the accrual of the taxes to be applied, the domicile or habitual residence of the recipient of the electronic service provision shall be considered.

Monkey Taps informs the USER that at all times and prior to contracting the service, he/she will be informed through the platform about the amount corresponding to said VAT, if applicable, and that this will be reflected in the contracting summary and/or particular conditions that will be sent to him/her.

​

Price changes : 

The USER is informed that Monkey Taps reserves the right to modify prices at any time.

When you purchase a subscription, you will initially be charged the rate that applies at the time you choose to subscribe. In the event that the subscription price increases at a later date, Monkey Taps will notify you. This increase will be applied to the next payment due after you have received notice, provided that you have given at least 30 days' notice before the charge is applied. If less than 30 days' notice is given, the price increase will be applied to the next payment after the next payment due.

If you do not wish to take up the price increase for a subscription, you may cancel your subscription by following the procedure described in the Cancellations section of these Terms; no further charges will apply to you, provided that you notify us of the cancellation before the end of the current billing period. If you cancel and decide to re-subscribe at a later date, you will be charged the price in effect at the time you re-subscribe.

​

Invoicing : 

Once the payment has been effectively made, the corresponding invoice or proof of purchase will be issued, which will contain the information corresponding to the service that the USER has contracted.

Any payment made to Monkey Taps entails the issuance of an invoice in the name of the USER that the USER has informed at the time of placing the order. This invoice will be sent in PDF to the email address provided by the USER, as long as they have given their express consent to do so, informing them that they may revoke this consent at any time by notifying Monkey Taps by any of the means made available to them.

Likewise, the USER will be able to access the receipts and purchase history and purchase details in each of the app shops. To access it you can find out how to do it in the following links:
-App Store: https://support.apple.com/eses/
HT204088#:~:text=de%20tu%20
ordenador.-,En%20el%20iPhone
%20o%20iPad,te%20pida%20que
%20inicies%20sesi%C3%B3n
.
-Google Play Store: https://support.google.com/store/
topic/13743728?hl=es&ref_topic=3245921&sjid=
17397134584558691809-EU


The USER is also informed that the communications, purchase orders and payments involved in the transactions carried out on the APPS may be filed and kept in the computerised records of Monkey Taps in order to constitute a means of proof of the transactions, in any case, respecting reasonable security conditions and the applicable laws and regulations in force, particularly those related to consumer protection and personal data protection.

​

DURATION OF SERVICE : 

The duration of the service will always be for the period selected by the USER and will also be paid according to the form and modality chosen.

By subscribing, the USER obtains access to the content of the SERVICES on an ongoing basis, unless the USER cancels the subscription. Subscriptions are automatically charged at the beginning of each billing period (monthly, annual or lifetime); if you have opted for a lifetime subscription, the charge will be made only once. In all cases the charge will be made no more than 24 hours before the start of each billing period.

Trial period. When you subscribe to paid content you will be given a three-day trial period to enjoy the benefits of the subscription at no charge. After that time, you will be charged for the subscription until you cancel it and, to avoid such charges, you must cancel the subscription before the end of the trial period. Once the trial period is cancelled, you will immediately lose access to the content and privileges of the subscription.

Cancellations. A subscription may be cancelled at any time during the applicable billing period. The cancellation will be applied and become effective as of the next billing period. For example, if you purchase a monthly subscription, you may cancel it during any month, at any time. The cancellation of the subscription will be effective at the end of the then-current billing period.

​

RIGHT OF WITHDRAWAL : 

Current legislation grants USERS an automatic right of withdrawal from contracts for the purchase and/or subscription to digital content. However, the services provided by Monkey Taps begin their full execution from the moment the USER makes the payment through the chosen app shop and automatically accesses the content of the SERVICES; therefore, it is not possible to apply said right of withdrawal. In this sense, the USER accepts the aforementioned regarding the right of withdrawal.

​

FORCE MAJEURE

The parties shall not be liable for any failure due to force majeure. Performance of the obligation shall be delayed until the cessation of the force majeure.

​

​

​

bottom of page